Shipping policy
Every piece is prepared and packed with care. Below is an overview of how shipping works for prints and original works, along with current timelines and regions. If you have any questions before ordering, please reach out at info@grettagibney.com
Fine Art Prints
Canada & United States
Prints for North American orders are produced and shipped through my print partner, Pictorem. Shipping is included in the price of every print - the amount shown at checkout is the amount you pay. Prints are made to order, so please allow time for production in addition to transit.
Europe
I'm in the process of finalizing a dedicated print partner to serve customers in Europe, so European print shipping is not yet available through the store. If you're in Europe and would like to purchase a print, please email me at info@grettagibney.com - I'm happy to arrange something directly in the meantime, and this page will be updated as soon as European ordering goes live.
Original Works
Original paintings are one of a kind and are packed individually with protective materials for safe transit.
Canada
Shipping is included on original works shipped within Canada.
United States & Europe
For original works shipped to the United States or Europe, shipping is arranged individually. Because larger and higher-value pieces vary in size and weight - and because international orders may be subject to customs duties, taxes, and import fees - these costs are quoted on a per-order basis. Please contact me at info@grettagibney.com before purchasing an original for international delivery, and I'll provide a full shipping quote and details.
Please note that any customs duties, taxes, or import fees charged by the destination country are the responsibility of the customer and are not included in the item price or shipping quote.
Processing & Transit Times
Prints are produced to order, and originals are prepared and packed by hand, so please allow a few business days for processing before your order ships. Transit times vary by destination and carrier. If you need a piece by a specific date, let me know and I'll do my best to accommodate.
Damaged in Transit
While every order is packed carefully, damage can occasionally occur in shipping. If your order arrives damaged, please contact me within 24 hours of delivery with photographs of both the packaging and the item, and I'll work with you to make it right. For full details, please see my Refund Policy.
Questions
For any questions about shipping, timelines, or international orders, please contact me at info@grettagibney.com